Refund policy

At CareHeat.space, customer satisfaction is very important to us. We want every customer to shop with confidence and enjoy a simple, fair, and professional return and refund experience.

This Return & Refund Policy explains how returns, refunds, replacements, cancellations, and product issue requests are handled when you purchase from CareHeat.space.

30-Day Free Return Policy

CareHeat.space offers free returns and refunds within 30 days of delivery. If you are not fully satisfied with your purchase, you may request a return within 30 days from the date your order is delivered.

To qualify for a return, the item should be returned in its original condition whenever possible. Returned products should include all original packaging, accessories, parts, labels, instructions, and included materials.

Eligible returned items should be:

Unused or gently inspected only
In the same condition as received
Returned with original packaging when available
Complete with all included accessories or parts
Free from damage caused by misuse, improper handling, or unauthorized modification

We understand that customers may need to inspect a product after delivery. However, products that show excessive use, intentional damage, missing components, stains, strong odors, or signs of improper handling may not qualify for a full refund.

Free Returns

We provide free return support within 30 days for eligible orders. Customers will not be charged a return handling fee for approved returns.

To begin a return request, please contact us at:

Email: azfyhis64@hotmail.com

Please include the following information:

Your full name
Your order number
The email address used at checkout
Reason for the return
Photos or videos if the item arrived damaged, defective, leaking, or incorrect

After receiving your request, our support team will review the information and provide return instructions.

Refund Eligibility

Refunds may be approved in the following situations:

The item arrived damaged
The item is defective
The wrong product was delivered
The product arrived with missing parts
The customer is not satisfied with the product
The product does not meet the expected use
The return request is made within 30 days of delivery
The returned item meets our return requirements

Once your returned item is received and inspected, we will notify you about the status of your refund.

Refund Processing

Approved refunds will be issued back to the original payment method used at checkout. Processing times may vary depending on your bank, card provider, or payment service.

Please allow a reasonable amount of time for the refund to appear in your account after it has been processed. If your refund has been approved but has not appeared after several business days, we recommend checking with your bank or payment provider first.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, leaking, or incorrect, please contact us as soon as possible. To help us resolve the issue quickly, please provide clear photos or videos of the item, packaging, and any visible problem.

Depending on the situation, we may offer:

A replacement
A refund
Return instructions
Another suitable solution based on the issue

We aim to handle product issues fairly, quickly, and professionally.

Product Condition and Safety

Because hot water bottles and warmers are comfort products that may come into close contact with the body, we ask customers to return items in clean, unused, or gently inspected condition whenever possible.

Items that have been heavily used, damaged, stained, altered, or returned in an unsanitary condition may not qualify for a full refund.

This helps us maintain product quality, safety, and a fair shopping experience for all customers.

Non-Returnable Situations

Returns may not be accepted in the following cases:

The return request is made more than 30 days after delivery
The item has been damaged due to misuse
The item has been altered, modified, punctured, or repaired by the customer
Original parts, accessories, packaging, or instructions are missing
The product shows excessive wear beyond normal inspection
The item is returned in an unsanitary condition
The customer provides incorrect or incomplete return information

If we receive an item that does not meet our return requirements, we may contact you to discuss the next steps.

Order Cancellation

If you need to cancel an order, please contact us immediately after placing it. If the order has not yet been processed or shipped, we will do our best to cancel it and issue a refund.

If the order has already been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the item.